PLACING AN ORDER
Sale & Purchase
The sale of BrickForge items is limited to this Site and other select retail vendors. All sales are final. Refunds will only be granted if you failed to receive your entire order, we are unable to fill your order or you received a defective product. We can not accommodate over-the-phone ordering or in-person pickup at this time. Please review our recommendations when placing an order.
Minimum Order Amount
Please be aware that there is a $10US minimum order amount.
All prices are in US Currency (Dollar$). Payment via PayPal (no eChecks) or Credit Card (Mastercard, Visa, Discover, American Express). We do not accept cash in the mail.
Your bank will always place a temporary hold on any funds used for payment - including failed transactions. For example, if you use a debit card during checkout and the first attempt failed, while the second went through, your statement will show two amounts being held. The first charge is merely a temporary hold and will disappear after 24 hrs. You will not be charged more than once for your order.
Credit Card Gift Cards
When using credit card-based gift card (Visa, MC, etc) you must first call the number on the card and register your to that card name prior to use. We can not process gift cards that do not have a name associated with them. Please also note that our merchant processing system charges a $1.00 fee when processing gift cards. If you have a $20 gift card and you try to purchase something that costs $20 it will be declined. It is recommended to leave $1 or $2 free.
If paying with PayPal, please make sure your account balance exceeds the amount of your order. For Credit Card transactions please insure that the billing information on your credit card matches the billing info during checkout. If they do not match you order will be declined. BrickForge enlists the help of Paypal Websites Payments Pro thus we are unable to provide specific reasons as to why a transaction was declined. When using credit card-based gift cards please read the above section.
Upon completion you will receive an e-mail stating your package has been shipped. If you are using spam-filtering please make sure that firstname.lastname@example.org has access to your inbox. Domestic orders are assigned a USPS tracking number; International orders are only assigned a USPS customs/confirmation number. If you created an account you can log into the BrickForge store and view your orders/tracking numbers at any time. Please visit http://www.usps.com to track your package.
- International orders are sometimes held up in customs. If your order has not arrived in a timely fashion, please check with your local customs/postal authorities first.
- If the Delivery Confirmation number lists your package as delivered, but you have not received it, please check with your local USPS station.
- We are not responsible for lost or damaged packages, especially ones sent to a PO Box.
All sales are final and all charges from those sales are nonrefundable. We do not have the resources to process returns due to unwanted merchandise. We are happy to replace defective products. See Warranty & Guarantee.
Delivery times are estimated (not guaranteed) by the USPS; thus BrickForge will not reimburse customers for later-than-expected delivery.
Please review our policies and procedures if you discover an order has gone missing.
Spend $1000 or more and receive a 20% discount
PROMOTIONS & SPECIAL OFFERS
BrickForge owes its existence to the countless LEGO & minifig fanatics who strive for better MOCs and additional customized accessories. To better serve you we have enlisted the help of dozens of loyal resellers around the world to bring you our exciting minifig accessories. We encourage you to patronize them whenever possible as they may have unique stock selection and can better serve your location.
Alternative you may still shop directly via our online store and take advantage of our tiered discount system and/or other promotions we have going on periodically.
View existing Promotional Offers
All content, images and products sold on this site are the property of BrickForge and should not be reproduced, modified or transmitted by third parties without permission. Non-BrickForge items used to demonstrate compatibility have been credited and are the property of their respective creators.
We are celebrating continuing growth which means shoppers will occasionally find products out-of-stock. To assist customers we have implemented a back-in-stock notification system which allows you to receive an e-mail message the instant an item is back in stock. You should also frequent the BrickForge forums for special stock announcements. We will not respond to correspondence inquiring when certain items are back in stock. Generally, items that are not listed as Limited Editions or retired are restocked within 45 days.
None of our products are accompanied by any type of warranty; however, we are happy to replace defective products.
BrickForge makes no guarantee that our products are compatible with other manufacturers. We strive to insure proper dimension and fitment but have no control over variations that may occur in items produced by other manufacturers.
BrickForge products are small parts intended to be handled by those ages 14 and up. Several parts contain mildly sharp edges and should not be handled by children or used as actual weaponry. Plastic constitutes ABS material and is free from hazardous substances.
Do You Have A Store?
We do not have a physical store where customers may purchase our loose elements or accessory packs. We operate out of an office where we design, market, sell & ship our products to end customers & resellers. Visits by appointment only.
Product photos may consist of both computer-generated renderings and actual photos. Renderings attempt to simulate accurate ABS plastic color, finish & screen print (where applicable) and customer should understand that actual product may vary. Where photos depict minifig for use of generating proper scale, customer should understand that models, MOCs & minifigs are not for sale, nor included with the purchase of the product they represent.
Due to the sheer volume of inventory being run we have currently suspended the Color Sponsorship program. We sincerely apologize to customers that enjoy using our products in creative ways. If you are a reseller and require a large quantity of one of our elements please contact email@example.com directly.
The BrickForge name and logo are the intellectual property of BrickForge and we we humbly ask that you not use them in any unlawful or degrading manner and ask that you not use our logo elsewhere without permission. Other trademarks or logos that may be appear on this Site are trademarks of their respective owners.
We receive dozens of suggestions, ideas, photos, drawings, etc. from fans all over the world requesting various custom miniature figure & brick accessories. While we can’t possibly make them all we warn that any communication or material you transmit to and through the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. This simply means that if you ask us to make a compatible brick-scale platypus, we are under no obligation to offer credit or royalties if that idea were to ever make production.
Furthermore, your use of and browsing in this Site is at your risk. Neither BrickForge nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. BrickForge also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Linking To Us
Feel free to add a link from your own hobby-related or personal website to ours. Generally BrickForge does not entertain requests to have our link & logo placed on third party sites but we do make exceptions. Links are provided for convenience and should be assumed to be operated by other parties. BrickForge disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or content therein directly or indirectly accessed through the links in this Site.
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BrickForge reserves the right to revise these Terms and Conditions by updating this page. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.