FAQ

Feel free to send postcards, photos and gifts to:

BrickForge
136 Dayton St.
Yellow Springs, OH 45387
help@brickforge.com
orders@brickforge.com

Processing
Please allow up to 2-3 days to process your order. Processing may be delayed due to inclement weather conditions

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– SHIPPING –
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Domestic orders have the following options:
- USPS First-Class (5-7 days) from $3.65 – $4.25
- USPS Priority Mail Flat-Rate Envelope/Small Box (2-3 days) @ $6.45
- USPS Priority Mail Flat-Rate Box (for orders over $500 and/or 8oz) @ $14.95
Parcels come with complimentary Delivery Confirmation Tracking # (www.usps.com)

International orders have the following options:
- USPS First Class International Package (delivery time average 4-8weeks)(no tracking) from $8.00 – $17.00US
- USPS Priority International Flat-Rate Envelope/Small Box (average 10 business days)(no tracking) @ $24.95US
- USPS Express Mail International Medium Box (for orders over $500)(includes tracking) @ $58.00 – $89.00US
Parcels come with an International Customs # (cannot be used for tracking)

*Please choose Priority if you are concerned about shipping liability
*Orders over $100 will automatically ship USPS Priority
*USPS makes no guarantee on the above times

Shipping Estimate Calculator
Curious about shipping costs? Add whichever products you want to the shopping cart (without logging in), then view cart. Towards the bottom of the page enter your Country/State/Province then click on calculate shipping. This allows you to calculate shipping estimates without having to login and proceed to checkout.

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– PLACING AN ORDER –
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Sale & Purchase
The sale of BrickForge items is limited to this Site and other select retail vendors. All sales are final. Refunds will only be granted if you failed to receive your entire order, we are unable to fill your order or you received a defective product. We can not accommodate over-the-phone ordering or in-person pickup at this time. Please review our recommendations when placing an order.

Minimum Order Amount
Please be aware that there is a $10US minimum order amount.

Payment
All prices are in US Currency (Dollar$). Payment via PayPal (no eChecks) or Credit Card (Mastercard, Visa, Discover, American Express). We do not accept cash in the mail.

Debit Cards
Your bank will always place a temporary hold on any funds used for payment – including failed transactions. For example, if you use a debit card during checkout and the first attempt failed, while the second went through, your statement will show two amounts being held. The first charge is merely a temporary hold and will disappear after 24 hrs. You will not be charged more than once for your order.

Credit Card Gift Cards
When using credit card-based gift card (Visa, MC, etc) you must first call the number on the card and register your to that card name prior to use. We can not process gift cards that do not have a name associated with them.
Please also note that our merchant processing system charges a $1.00 fee when processing gift cards. If you have a $20 gift card and you try to purchase something that costs $20 it will be declined. It is recommended to leave $1 or $2 free.

Declined Payment
If paying with PayPal, please make sure your account balance exceeds the amount of your order. For Credit Card transactions please insure that the billing information on your credit card matches the billing info during checkout. If they do not match you order will be declined. BrickForge enlists the help of Paypal Websites Payments Pro thus we are unable to provide specific reasons as to why a transaction was declined. The best we can offer is an error code from the store transaction log. You may cross reference the error code with PayPal’s master API error list. When using credit card-based gift cards please read the above section.

Gift Certificates
BrickForge Gift Certificates are great for birthdays & special celebrations. Choose to send certificate code via e-mail or have a Gift Card delivered in person via USPS postal service. Redemption occurs during checkout by selecting Gift Certificate as payment method. Enter your Gift Certificate ID and click Submit Order. Gift Certificates act like cash and will subtract from your total order amount – including tax & shipping. Unused balances can be used on subsequent orders until the entire amount is redeemed.

 

Delivery
Upon completion you will receive an e-mail stating your package has been shipped. If you are using spam-filtering please make sure that orders@brickforge.com has access to your inbox. Domestic orders are assigned a USPS tracking number; International orders are only assigned a USPS customs/confirmation number. If you created an account you fcan log into the BrickForge store and view your orders/tracking numbers at any time. Please visit http://www.usps.com to track your package.

- International orders are sometimes held up in customs. If your order has not arrived in a timely fashion, please check with your local customs/postal authorities first.
- If the Delivery Confirmation number lists your package as delivered, but you have not received it, please check with your local USPS station.
- We are not responsible for lost or damaged packages, especially ones sent to a PO Box.

Returns
All sales are final and all charges from those sales are nonrefundable. We do not have the resources to process returns due to unwanted merchandise. We are happy to replace defective products. See Warranty & Guarantee.

Late Arrival
Delivery times are estimated (not guaranteed) by the USPS; thus BrickForge will not reimburse customers for later-than-expected delivery.

Missing Order
Please review our policies and procedures if you discover an order has gone missing.

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– OUR PRODUCTS –
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Intellectual Property
All content, images and products sold on this site are the property of BrickForge and should not be reproduced, modified or transmitted by third parties without permission. Non-BrickForge items used to demonstrate compatibility have been credited and are the property of their respective creators.

Inventory

We are celebrating continuing growth which means shoppers will occasionally find products out-of-stock. To assist customers we have implemented a back-in-stock notification system which allows you to receive an e-mail message the instant an item is back in stock. You should also frequent the BrickForge forums for special stock announcements. We will not respond to correspondence inquiring when certain items are back in stock. Generally, items that are not listed as Limited Editions or retired are restocked within 45 days.

Warranty
None of our products are accompanied by any type of warranty; however, we are happy to replace defective products.

Guarantee
BrickForge makes no guarantee that our products are compatible with other manufacturers. We strive to insure proper dimension and fitment but have no control over variations that may occur in items produced by other manufacturers.

Safety
BrickForge products are small parts intended to be handled by those ages 14 and up. Several parts contain mildly sharp edges and should not be handled by children or used as actual weaponry. Plastic constitutes ABS material and is free from hazardous substances.

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– MISC –
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‘Miniquins’ (Minifigs not included)
Product photos simulate possible usage and appropriate scale with the help of minifig models affectionately called ‘miniquins. These miniquins are NOT for sale and are NOT included with the purchase of the product it represents.

Where Can I Purchase LEGO Bricks?
We do not sell LEGO or other building block toys; only our own brand of compatible custom accessories. Please visit LEGO.com for a complete list of retailers. You may also search Bricklink.com for second-hand spare parts.

Copyright/Trademarks
The BrickForge name and logo are the intellectual property of BrickForge and we we humbly ask that you not use them in any unlawful or degrading manner and ask that you not use our logo elsewhere without permission. Other trademarks or logos that may be appear on this Site are trademarks of their respective owners.

Unsolicited Materials
We receive dozens of suggestions, ideas, photos, drawings, etc. from fans all over the world requesting various custom minifig & brick accessories. While we can’t possibly make them all we warn that any communication or material you transmit to and through the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. This simply means that if you ask us to make a compatible brick-scale platypus, we are under no obligation to offer credit or royalties if that idea were to ever make production.

Browsing
Furthermore, your use of and browsing in this Site is at your risk. Neither BrickForge nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site. BrickForge also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Linking To Us
Feel free to add a link from your own hobby-related or personal website to ours. Generally BrickForge does not entertain requests to have our link & logo placed on third party sites but we do make exceptions. Links are provided for convenience and should be assumed to be operated by other parties. BrickForge disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site and disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from any third party websites or content therein directly or indirectly accessed through the links in this Site.

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BrickForge reserves the right to revise these Terms and Conditions by updating this page. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound.

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