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 Post subject: What should I do now?
PostPosted: Wed May 20, 2009 8:56 am 
Shop Sweep
Shop Sweep

Joined: Wed May 20, 2009 8:47 am
Posts: 3
I placed an order at BrickForge over two months ago. I received an e-mail saying that my order had been shipped on 3/21, but I still haven't received my order. I sent a message via the Contact Us form on the site and have received no response now. That was at least a week ago. What should I do now? Who do I contact to find out what's going on with my order? Thanks.


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 Post subject: Re: What should I do now?
PostPosted: Wed May 20, 2009 12:26 pm 
Beheaded
Beheaded
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Joined: Sat Sep 20, 2008 4:02 am
Posts: 1872
send a PM to Armothe here on the site, i'm sure your order is not lost. also where was it being shipped to? some overseas shipments are taking months to arrive.

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 Post subject: Re: What should I do now?
PostPosted: Wed May 20, 2009 12:40 pm 
Chief Smithy
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Joined: Thu Jul 24, 2008 9:57 am
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Location: holland, michigan
If it says it's been shipped, it's also possible that the post office has screwed up somewhere. But don't give up hope quite yet. ;)

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 Post subject: Re: What should I do now?
PostPosted: Wed May 20, 2009 3:53 pm 
Chief Smithy
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Joined: Fri Aug 01, 2008 12:52 pm
Posts: 499
Location: Minnesota
Wait a bit longer, and if it doesn't come, email brickforge@gmail.com.

-Dylan

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 Post subject: Re: What should I do now?
PostPosted: Wed May 27, 2009 6:11 pm 
Shop Sweep
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Joined: Wed May 20, 2009 8:47 am
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Just in case anyone is interested, I do have an update about this order. I sent an e-mail to the address that Dylan provided and Armothe's significant other sent me a very nice apology, said that the order would be shipped today, and gave me a $20 gift certificate toward my next order, as well. I am quite pleased with her level of customer service and I hope to place many more orders here. I'm not quite sure what happened to this order, but it seems to be getting taken care of and that's what's important. And I would like to say thank you to all of you who replied and gave advice. It is appreciated.


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 Post subject: Re: What should I do now?
PostPosted: Wed May 27, 2009 6:24 pm 
Grind Guru
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Joined: Tue Apr 14, 2009 6:33 am
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Location: On the way to Brickfair '14
That sounds great and armothe............is a man unless you were talking to BW. ;) :{)

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 Post subject: Re: What should I do now?
PostPosted: Wed May 27, 2009 8:27 pm 
Chief Smithy
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Joined: Fri Aug 01, 2008 12:52 pm
Posts: 499
Location: Minnesota
Glad to hear it got taken care of. :)

Huntmaster, yes he was talking about BW. ;)

-Dylan

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 Post subject: Re: What should I do now?
PostPosted: Thu May 28, 2009 8:03 am 
Forge Master
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Joined: Sun Jul 13, 2008 4:00 pm
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I also wanted to add that evidently our 'Contact Us' has not been functioning for a few months. LCFs unfortunate missing order tipped me off and I'm glad to say that I've fixed the issue. I apologize all those who used the Contact form to try and get in touch with us, and whose concerns are still floating around the Interweb somewhere.

-A

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 Post subject: Re: What should I do now?
PostPosted: Sat May 30, 2009 6:41 pm 
Bucket Boy
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Joined: Sat May 09, 2009 1:20 pm
Posts: 18
Dylan wrote:
Glad to hear it got taken care of. :)

Huntmaster, yes he was talking about BW. ;)

-Dylan

who is bw :?

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 Post subject: Re: What should I do now?
PostPosted: Sat May 30, 2009 7:08 pm 
Grind Guru
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Location: On the way to Brickfair '14
burnett98 wrote:
Dylan wrote:
Glad to hear it got taken care of. :)

Huntmaster, yes he was talking about BW. ;)

-Dylan

who is bw :?


Brick wench is the shop keeper(literaly). ;) :D

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