I recently had a faulty order as well. I used the contact us link as well as sending an email to firstname.lastname@example.org
. I believe I sent the emails on Saturday or Sunday but I have not heard back from the store. When the store corrects the order, will we receive an update on the status. I do not know how often or quickly emails are read and responded to so at this point I do not know if it has even received my emails.
Give it a few more days. The BF staff does not always send an email when sending replacement parts, so watch your mailbox.