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 Post subject: Regarding Order #2048
PostPosted: Wed Dec 10, 2008 6:11 pm 
Smelt Sire
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Joined: Sat Aug 30, 2008 3:45 pm
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Location: Granby, Massachusetts
Today I recieved my Brickforge package (well I came home today after being in Boston for a week, but still).

And it seems there are some things missing from my order.

I ordered 2 Green Powered Assault Commando armor, but only recieved one, and I ordered 3 pairs of Green Vambraces, but only recieved 2 pairs.

Explanation is appreciated.

-Omi

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 Post subject: Re: Regarding Order #2048
PostPosted: Wed Dec 10, 2008 6:27 pm 
Grind Guru
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Sometimes, orders packaging can misplace objects, so, that might be what happened.

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 Post subject: Re: Regarding Order #2048
PostPosted: Thu Dec 11, 2008 8:20 pm 
Chief Smithy
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Location: Minnesota
Seeing as the orders are packed by hand, and due to the large volume of orders received, Armothe and BrickWench occasionally overlook a part. If you are going to be ordering again soon, you can just request that the parts are sent with your next order (in the comments box). Otherwise, send an email to brickforge@gmail.com and your replacement parts will be sent.

-Dylan

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 Post subject: Re: Regarding Order #2048
PostPosted: Fri Dec 12, 2008 10:34 am 
Shop Keeper
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Joined: Tue Jul 15, 2008 8:05 am
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If you receive your order and you are missing items, you need to e-mail us at [url]brickforge@gmail.com[/url]
Please do not post issues with orders on the forum as they may not be attended to in a timely fashion.

Brickwench


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 Post subject: Re: Regarding Order #2048
PostPosted: Fri Dec 12, 2008 7:14 pm 
Grind Guru
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Thanks BrickWench! I needed that info.

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 Post subject: Re: Regarding Order #2048
PostPosted: Fri Dec 12, 2008 11:12 pm 
Hammer Ace
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Cataweener wrote:
Thanks BrickWench! I needed that info.

Yeah, I might need that info soon! Thanks a lot!

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 Post subject: Re: Regarding Order #2048
PostPosted: Fri Dec 12, 2008 11:33 pm 
Chief Smithy
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Joined: Mon Sep 29, 2008 5:09 pm
Posts: 506
Location: Long Island
Blood-Dragon wrote:
Cataweener wrote:
Thanks BrickWench! I needed that info.

Yeah, I might need that info soon! Thanks a lot!

Erm, why would you say that? So far Armothe and co. have been very trusting about missing parts, but if everyone starts doing it for every order I wouldn't be surprised if they stopped. At the very least require some proof.


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 Post subject: Re: Regarding Order #2048
PostPosted: Sat Dec 13, 2008 12:30 am 
Chief Smithy
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Starwars4J has a good point. Now that this question has been answered, I will lock this.

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