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 Post subject: adding to an order after it has been placed
PostPosted: Wed Feb 20, 2013 3:03 am 
Bucket Boy
Bucket Boy

Joined: Mon Sep 15, 2008 11:29 am
Posts: 10
I just placed an order for a variety of items.

2 of the items I had purchased where the Powered Assault Helmets, but I forgot to order 2 bronze visors to go with the helmets.

I already paid for the order. Is there anyway to pay and add these items to the shipment? I am hoping not to have to pay shipping again for 2 visors.

I sent an email, I hope they will be able to read it before the order gets shipped. order id#53625


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 Post subject: Re: adding to an order after it has been placed
PostPosted: Wed Feb 20, 2013 4:27 pm 
Forge Master
Forge Master
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Joined: Sun Jul 13, 2008 4:00 pm
Posts: 23585
Sending an e-mail is by far the most effective way to correct the mistake.

Just as if you placed an order with Amazon, the purchase runs through immediately, meaning you can't really add to the order after it's placed. Unfortunately, we've all been spoiled thanks to BrickLink, which allows us to continue to add to our order - the difference is that the orders aren't pre-paid and are invoiced after the fact.

It usually takes us 24 hrs to get to your order, and most of the time we'll read customer inquiries prior to packing.

-A

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