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 Post subject: missing items
PostPosted: Fri Apr 24, 2009 11:11 am 
Furnace Scrub
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Location: WERE THE PENGUINS BE
with my last order from Brick forge I did not recieve 5 of the items I ordered :'(
(elven helmet black and silver) and (round paldrons black, dark gray and silver)
was this do to out of stock or a mix up and is there anything i can do?

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 Post subject: Re: missing items
PostPosted: Fri Apr 24, 2009 12:04 pm 
Firebrand
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Location: Isn't here just there without the 't'?
I'm sure they'll send you the missing items at no extra charge now that you've made you problem known.

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 Post subject: Re: missing items
PostPosted: Fri Apr 24, 2009 3:48 pm 
Crucible King
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Yep! They sent me a replacement for some defect Battle armor, So I'm sure they will send you replacements for missing items.
Armothe and Redbean are great people.... :)

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 Post subject: Re: missing items
PostPosted: Fri Apr 24, 2009 4:27 pm 
Grind Guru
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Yeah they wouldn't rip you off. ;)

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 Post subject: Re: missing items
PostPosted: Fri Apr 24, 2009 11:08 pm 
Chief Smithy
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Send an email to brickforge@gmail.com including your name, mailing address, and the items that were missing, and replacements will be sent.

-Dylan

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 Post subject: Re: missing items
PostPosted: Wed Apr 29, 2009 4:02 pm 
Furnace Scrub
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thanks a lot! I will do that right know. :D

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 Post subject: Re: missing items
PostPosted: Wed Apr 29, 2009 6:08 pm 
Grind Guru
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Check the actual receipt first. I thought I was missing some but it turned out they "timed out" of the cart when I made my order.

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 Post subject: Re: missing items
PostPosted: Wed Apr 29, 2009 7:52 pm 
Hammer Ace
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UltimatBlitz wrote:
Check the actual receipt first. I thought I was missing some but it turned out they "timed out" of the cart when I made my order.

That could get messy! :-o *complaint, reply, reply, reply, epicly huge battle*

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 Post subject: Re: missing items
PostPosted: Wed Apr 29, 2009 8:16 pm 
Grind Guru
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Blue Moon Knight wrote:
UltimatBlitz wrote:
Check the actual receipt first. I thought I was missing some but it turned out they "timed out" of the cart when I made my order.

That could get messy! :-o *complaint, reply, reply, reply, epicly huge battle*

I didn't make a big deal of it...not to BF anyway >.> I did have to make a big deal to my mom to let me order the other parts

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 Post subject: Re: missing items
PostPosted: Thu Apr 30, 2009 12:21 pm 
Forge Master
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Sorry to hear about the time-out. I peformed a few upgrades to the server and it should be running smoother. I'm also upgrading the SSL cert which should also make things run a bit faster. And I thought keeping up with all these orders was hard enough :) Being in the IT field has its advantages.

-A

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